KVKK
As Colmenya Travel (hereinafter referred to as the “Company”), we attach great importance to the security and privacy of your personal data in accordance with the Law No. 6698 on the Protection of Personal Data (“KVKK”) and international data protection standards (including GDPR where applicable).
With this Information Text, we aim to inform our esteemed guests, website visitors (colmenyatravel.com), and clients who book tours or contact us about the purposes for which your personal data will be processed, to whom it can be transferred, the methods of collection, and your legal rights.
1. Identity of the Data Controller
- Company / Trade Name: Colmenya Travel
- Head Office Address (Merkez): İsmail Oğan Cad. No:25 D:3 Aksu / Antalya, Turkey
- Branch Office Address (Şube): Belek Mah. Atatürk Cad. No:8 Serik / Antalya, Turkey
- Phone / WhatsApp: 0090532 4978075
- E-mail: sadiyildirim@colmenyatravel.com
- Website: colmenyatravel.com
2. Personal Data We Process
Within the scope of your relationship with our Company, the following categories of personal data may be processed:
- Identity Information: Name, surname, passport number (required for international tours/bookings), date of birth, and nationality.
- Contact Information: Phone number, WhatsApp contact details, e-mail address, and home/business address.
- Customer Transaction & Booking Data: Preferred travel/tour details, travel history, booking notes, billing and payment information (Credit card details are not stored on our servers; they are directly transmitted to banks via secure payment gateways).
- Technical & Security Data: IP address, website navigation logs, and cookie information.
3. Purposes of Processing Personal Data
Your collected personal data is processed within the scope of the data processing conditions specified in the relevant legislation for the following purposes:
- Executing, confirming, and managing your tour, accommodation, transfer, and travel reservations,
- Communicating with you via e-mail, phone, or WhatsApp to respond to your inquiries and updates,
- Fulfilling financial, legal, and tax obligations (such as issuing invoices),
- Complying with legal obligations arising from local tourism regulations (TÜRSAB, Ministry of Culture and Tourism, local law enforcement reporting, etc.),
- Improving website functionality, enhancing user experience, and ensuring platform security.
4. To Whom and For What Purpose Personal Data Can Be Transferred
In line with the realization of the purposes mentioned above, and only to the extent necessary by the nature of the service, your personal data may be shared with:
- Relevant hotels, accommodation facilities, transfer/transportation companies, and local tour operators in order to complete your travel reservations,
- Authorized public institutions and organizations (General Directorate of Security, Revenue Administration, TÜRSAB, etc.) to fulfill our legal obligations,
- Contracted banks and virtual POS (payment service) providers to ensure secure transaction processing,
- Our company lawyers and consultants for the follow-up of legal processes.
5. Method and Legal Basis of Personal Data Collection
Your personal data is collected via booking forms, contact forms on our website, telephone conversations, WhatsApp correspondence, and cookies through automated or partially automated methods.
This data is processed based on the following legal grounds: “Necessity for the formation or performance of a contract”, “Compliance with a legal obligation to which the data controller is subject”, and “Necessity for the legitimate interests pursued by the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.”
6. Your Legal Rights
As a data subject, you have the following rights under Article 11 of the KVKK (and under GDPR principles where applicable):
- To learn whether your personal data is being processed,
- To request information if your personal data has been processed,
- To learn the purpose of the processing and whether the data is used in accordance with that purpose,
- To know the third parties to whom your personal data is transferred domestically or internationally,
- To request the correction of incomplete or inaccurate data,
- To request the erasure, destruction, or anonymization of your personal data within the framework of legal conditions,
- To object to any processing outcome that is exclusively based on automated systems which produces adverse legal effects concerning you,
- To claim compensation for damages in the event that you suffer damage due to the unlawful processing of your personal data.
7. How to Contact Us
To exercise your rights mentioned above, you can send your written request along with documents identifying your identity to our physical head office address: İsmail Oğan Cad. No:25 D:3 Aksu / Antalya, Turkey, or you can send an e-mail to sadiyildirim@colmenyatravel.com using your secure electronic signature/mobile signature or via your e-mail address registered in our system. Your requests will be concluded free of charge within 30 (thirty) days at the latest, depending on the nature of the request.
